How to Set up Webhooks in BoldDesk

BoldDesk is a customer support and ticketing software designed to streamline and automate business customer service. It provides tools for managing support tickets, automating workflows, and enhancing customer communication. The platform includes features like knowledge base integration, SLA management, and analytics, making it suitable for companies aiming to improve customer satisfaction and support efficiency.

In this article, we’ll understand how to set up webhooks in BoldDesk to receive notifications on a webhook URL.

Setting Up Webhook in BoldDesk

1. Login to your BoldDesk account.

2. Click on the Settings icon in the left sidebar.

3. Open the Settings tab, scroll down to the Automation section, and locate the Webhooks settings.

4. Click Add webhook.

5. Specify a Name and a Description for your webhook.

6. Select a Module type, such as Tickets, Contacts, etc., for which you must create a webhook.

7. Select an Event corresponding to the module you selected. For example, if you selected ‘Ticket,’ choose events like ‘Ticket Created,’ ‘Ticket Updated,’ or ‘Public Notes Added to Ticket,’ etc.

8. Next, copy the webhook URL from the flyout and paste it into the Destination URL field (HTTPS required).

9. Then, keep all default settings as they are and check Include All Fields in the Payload and then click on Add button.

That’s it! You have successfully added a webhook to your BoldDesk account.

Connect BoldDesk with Other Apps

If you want to connect BoldDesk with other apps that you use to automate processes, you must check out OttoKit!

BoldDesk Integration can help you automate processes like:

• Add new BoldDesk tickets to Google Sheets.
• Add new BoldDesk users to a Mailchimp list.

These are just some random examples of automation. OttoKit can do a lot more!
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