Meet Paula – The Operations Powerhouse Behind Mill Town Media Group
Running a full-service marketing agency means wearing a dozen hats at once, and Paula, the CFO and COO of Mill Town Media Group, knows that better than anyone.
Based in Daytona Beach, Florida, Mill Town Media Group helps small businesses and entrepreneurs cut through the noise with strategies that get results.
“We’re your dedicated marketing team, just not on your payroll,” Paula explains.
The agency offers turnkey websites that come ready to launch, optimized for SEO, complete with blog content, social media, and email setup.
They also provide addons like chatbots, booking systems, multilingual content, and CRM integrations, plus flexible pay-as-you-go plans for SEO, PR, newsletters and more.
“Every client’s different, so we customize the packages based on their industry, budget, and where they’re at in their business journey. It’s about keeping that boutique feel as we scale,” Paula says.
But behind all that creativity came the real challenge, keeping every client project on time, aligned, and profitable, without burning the team out.
That’s where OttoKit stepped in.
Q: What made you choose OttoKit over other platforms?
Paula: We’ve always had great experiences with Brainstorm Force products and OttoKit was no exception.
“The customer support has always been responsive and helpful. Being able to count on the Brainstorm Force team is invaluable, especially for client deadlines where every minute counts.”
That trust made OttoKit an easy choice for the next stage of Mill Town Media Group’s growth.
Q: How has your experience been so far with OttoKit?
Paula: It’s been great.
“The tutorials and guides are very helpful, and the platform itself is intuitive and easy to navigate.”
Her team quickly got comfortable building and testing automations as there’s no coding required.
Q: Which features have been the most useful for your workflows?
Paula: The pre-built recipes have been a game changer.
“They help us understand how to build effective AI agents and save a ton of time while doing it.”
For a team managing multiple services, plug and play automations help standardize processes and speed up delivery.
Q: How has your experience been with OttoKit’s customer support?
Paula: Outstanding.
“The OttoKit team is great. They are responsive, friendly and always willing to guide us through questions.”
Q: How do you plan to use OttoKit moving forward?
Paula: We see huge potential in automating repetitive tasks like affiliate management and partnership tracking.
“We also want to use OttoKit’s AI agents to enhance our self-serve options for clients.”
That means less time on manual admin work and more time focusing on strategy and creative output.
Q: On a scale of 1 to 10, how likely are you to recommend OttoKit?
Paula: 10.
“If you’re juggling multiple marketing services, start small. Pick one task and use OttoKit’s pre-built recipes to automate it. Once you see success, move on to the next task. Before you know it, you’ll have hours back in your week.”
Automate Smart, Deliver Better
Paula’s story shows that even a busy agency can regain control and clarity when the right tools come into play.
With OttoKit, Mill Town Media Group is turning chaos into coordination, freeing up time for what truly matters, serving clients and growing the business.
Want to see what OttoKit can do for your agency?
Start automating smarter today, just like Paula.
